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Customer Service Associate

Jobs Description

The Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our customers. The Customer Service Associate’s #1 priority at all times is the customer. 

Areas of Responsibility

  • Consistently perform all steps of the Customer Service Initiative (CREATE):
    • Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.
    • Respond to customers’ immediate needs
    • Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
    • Add relevant products to complete the project, take it to the next level and help with their whole checklist.
    • Thank every customer regardless of purchase.
    • Empower customers to complete their creative projects at home and build customer loyalty

Education / Experience Requirements

  • Demonstrated passion for Paper Source, our products, and providing extraordinary customer service.
  • Arts and crafts background preferred with minimum of 1 year in retail or service related industry.
  • Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
  • Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds.
  • Ability to work with /around cleaning chemicals and various art supplies.