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Assistant Store Leader

Jobs Description

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably-minded, feel-good favorites that will bring you joy to wear.

We feel a deep responsibility to do things differently: to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.

We recognize the impact the fashion industry has on the world, and we’re dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and we’re committed to supporting people and organizations doing work that we believe in.

Our passionate leadership team comes from different backgrounds, but share a singular goal: to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.

We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work. We live by six key pillars:

Be The Best

Stay Authentic

Better Together

Spread Good Vibes

Deliver On Promises

Lead Consciously, Bravely and Inclusively

Remain compassionate. Stay focused. Seek joy. Let’s make the world a better place.

Areas of Responsibility

  • Exude energy that is upbeat and contagious. Own the selling floor, leaving a memorable and lasting impact on our customers through storytelling and authentic engagement.
  • Know our product inside and out. Be the expert in sustainable fashion and set the bar for your team on product knowledge and personal style.
  • Ensure associates capture and create profiles during each transaction to drive customer loyalty.
  • Observe your team’s performance and assist when necessary to make a sale. Provide timely and relevant feedback. Coach in the moment and assist the Store Leader in hosting monthly touch bases and conducting quarterly performance reviews.
  • Drive the business. Maintain a mindset that is focused on KPI management, selling, collaboration, and outreach.
  • Keep the team in the know. Ensure fluid communication, training, and feedback are a living part of the store’s daily culture.
  • Lead the way. Roll up your sleeves and immerse yourself in all aspects of the 4 key areas of a retail store: People, Sales, Visual Merchandising and Operations.
  • Bring ideas to the table. Question what can be done better. Never settle for anything less than best in class.
  • Drive best in class operational excellence and visual merchandising standards. Ensure timely follow through and execution of company directives and standards.
  • Stay connected with what is happening in the neighborhood. Support your community through purposeful partnerships and collaborations.
  • Embrace role ownership and step into the Store Leader role as needed, seamlessly leaning into all areas of the business. Be ready to rise to challenge and do the right thing.

Education / Experience Requirements

  • Multiple years leadership experience in a similar scope; hi-growth direct to consumer retail brands preferred.
  • Omnichannel awareness and the ability to lead a team to provide a seamless customer experience between retail stores and ecommerce platforms.
  • Adept with technology and apps, including but not limited to Google Suites and MS office, and familiar with industry-related blogs and feeds.
  • Strong communication skills with the ability to effectively communicate across a multitude of channels.
  • Demonstrated ability to assist with coaching and developing dynamic, high performing teams that align with company goals and values.
  • Proven track record leading and influencing across the four key areas of a retail business; success reflective in consistently outpacing sales and performance goals.
  • Passionate about building a brand with purpose and demonstrating advocacy through business