Drybar

Customer Service Associate

Jobs Description

Drybar is a blowdry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.

 

We are growing faster than ever and fiercely recruiting amazing receptionists. At Drybar, our receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere.

 

So here’s our question for you. Do you hold the power to…

 

…make anyone smile?

 

…befriend strangers?

 

…turn around a customer experience?

 

…remember names and faces?

 

…do five things at one time?

 

Then we wanna meet you!

Areas of Responsibility

Greet clients with a warm and friendly welcome

Check clients in and out through Booker

Maintain highest degree of ethics when handling client payments and stylist tips/commissions

Troubleshoot any Booker issues and make changes to Client Profiles when needed

Manage Skype communication with Customer Service team and ensure all Skype messages are answered in a timely fashion

Elevate scheduling concerns to Customer Service team when necessary

Check notes section of Booker for any special client requests

Manage shop flow including pairing clients with stylists and managing break schedule for stylists in the absence of or by request of the Shop Manager 

Serve complimentary beverages to our guests

Maintain shop cleanliness

Restock retail displays and maintain display cleanliness

Merchandising and inventory projects as assigned 

Provide exceptional service

Tend to the social experience of our bar like atmosphere

Maintain clear communication with Shop Management about overall shop operations

Sell products, tools, and memberships

Other duties and projects as assigned

Education / Experience Requirements

1+ years’ experience in a fast paced, customer centric environment

Previous salon/spa experience preferred but not required

Strong communication skills

Team work oriented mindset with a “can do” attitude

Ability to work at a sustained, fast pace

Excellent problem solving and trouble shooting skills

Track record in providing over-the-top, amazing customer service!

Ability to multitask with ease

Frequently required to stand and/or walk for duration of 6-8 hour long shifts

Drybar follows all applicable federal, state and local laws in regards to background checks.

How to Apply

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