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Altar'd State Guest Lead - Key Holder

Jobs Description

Reporting to the Store Leadership, the Guest Lead leads and supports management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.

Areas of Responsibility

  • Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities
  • Serves as Manager on Duty when managers are not present
  • Helps develop team to accomplish store’s business objectives through coaching, investment, retention
  • and motivation
  • Creates a learning environment for associates
  • Addresses guest concerns, coming to resolution when possible, and involving management where appropriate
  • Shares information and communicates clearly to all levels of the team
  • Holds self and employees accountable for achievement of financial results and statistical standards
  • Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
  • Empowers and involves associates in decision-making processes
  • Fosters team commitment through support, relationship building, and recognizing individual contributions
  • Leads by managing through change and adversity
  • Acknowledges, interacts and builds relationships with guests; creates guest loyalty
  • Consistently receives positive, unsolicited guest feedback
  • Communicates effectively with store management and guests
  • Treats others fairly, with respect, and values differences; does not pass judgment on potential guests
  • Supports an environment of learning and trust by acting as a positive role model

Education / Experience Requirements

  • Must be 18 years of age
  • Previous retail experience preferred
  • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.