American Girl

Host

Jobs Description

At American Girl, our vision is Inspiring the Wonder of Childhood. We strive to achieve this vision primarily through our creative and enthusiastic employees who DARE to be innovative, and THRIVE in a friendly and fast-paced environment. American Girl is committed to developing employees and supporting their career goals, helping them GROW with a host of meaningful experiences and learning opportunities. And by promoting a culture of BALANCE that emphasizes working passionately and taking time to play often, we are proud of how our employees LEAD by example in all that they do!

We're looking for dynamic individuals to deliver an outstanding dining experience to our guests as a Temporary Host (Part-Time)  in our Bistro. The Host is responsible for greeting and seating restaurant guests, managing reservations
and working with the restaurant team.  If you thrive in a high-pressure, fast-paced environment and can handle challenging service situations with sound judgment and a positive, professional demeanor, we
want to hear from you.

Areas of Responsibility

*Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists, while maximizing seating capacity.
*Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically.
*Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting, music and table placement.
*Communicates accurate dining room and party room setup, along with special requests and birthday information, to the restaurant team.
*Shares information on the store and restaurant events with guests.
*Utilizes Guestbridge reservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions.
*Initiates training opportunities with restaurant staff.
*Assists restaurant staff as needed in providing an outstanding dining experience.
 

Education / Experience Requirements

*A high school degree or equivalent and a degree or certification from an accredited or recognized school, college or institution, preferred.
*Experience as a restaurant host, hotel concierge, or related customer service position, preferred.
*Computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and use of basic office equipment (copiers/fax), preferred.
*Experience working with children, preferred.
*Must be able to work a flexible schedule, including nights, weekends and holidays.